General Terms and Conditions

The following General Conditions of Sale (GCS) apply to all sales made via the website www.miloha.fr.

Seller's identity:

The company Miloha, represented by Ms. Milagros HUSSEIN, whose registered office is located at 22 rue de Béconcelle, 78910 Orgerus, France.

Intra-Community VAT: FR34918979139

SIRET: 91897913900022

Email: contact.miloha@gmail.com

ARTICLE 1 - PURPOSE OF THE GTC

All purchases made by a Customer on the website www.miloha.fr imply the Customer's unconditional acceptance of these Terms and Conditions. The Seller reserves the right to modify these Terms and Conditions without express notification. The Terms and Conditions valid for a transaction are the Terms and Conditions published and accepted by the Customer when ordering.

The applicable General Conditions of Sale are those in force on the date of your order.

ARTICLE 2 - PRODUCTS

The Seller takes the greatest care to provide you with detailed descriptions of each product. The photographs accompanying these descriptions are as accurate as possible to guide Customers' choices, but are not contractually binding. In the event of an error in stock availability on the Site when ordering, the Seller cannot be held liable, and the latter will cancel the order, at no cost to the Customer.

ARTICLE 3 - PRICE

The prices displayed are inclusive of VAT, excluding delivery and transport costs, and are payable in Euros. The Seller reserves the right to modify its price list at any time without express notification. The prices valid for a transaction are the prices displayed and accepted by the Customer when ordering.

ARTICLE 4 - ORDERS

Any order placed on the Site implies the Customer's unreserved acceptance of these General Terms and Conditions. Creating a Customer account on the Site is not necessary to place an order.

After adding one or more items of their choice to the virtual basket, the Customer presses the "Pay" button and participates in the final composition of their virtual basket, which they can validate if they wish, modify, cancel or abandon. Validating the basket gives access to the address and delivery method settings, then to the page dedicated to payment.

At the end of an order, a confirmation email summarizing this information is sent to the Customer.

When creating an account or placing an order, the customer must ensure the accuracy and completeness of the data they provide. The Customer is required to regularly update their personal information. In the event of an error in the recipient's contact details, the Seller cannot be held responsible for the impossibility of delivering the products.

The Seller reserves the right to cancel any order.

ARTICLE 5 - DELIVERIES

Delivery is available in mainland France.

Parts are delivered to the delivery address indicated during the order process. The Seller is not obliged to accept changes to a delivery address after an order has been placed.

The order is shipped within 2 business days. Depending on the period, carrier delivery times may be extended. The Seller cannot be held responsible for carrier delays or any lost packages.

In the event of receipt of a damaged package, the Customer is required to notify the Seller within 24 hours of delivery by the carrier or possible collection of the package at a relay point. No claims will be considered beyond this period. Any failure to deliver must be noted as a reservation on the carrier's receipt and cannot be attributed to the Seller.

In the event of non-delivery, the computer tracking of the package is valid.

Deliveries are made by Mondial Relay (relay point) or Colissimo to your home, with a tracking service available. The Customer will choose the desired delivery method when paying for the order.

In the event of loss or theft, you will be offered a resend of the package depending on the availability of the part(s), or a credit note.

Any package not arriving at the relay point within the time limit will be returned to us.
The return will be processed and the order refunded without shipping costs.

If the package is refused, the shipping costs will be deducted.
If the order was eligible for free shipping and the package is not collected within the specified time, the shipping costs will be deducted.

ARTICLE 6 – WITHDRAWAL & RETURN

The Customer has a withdrawal period of 14 days from receipt of their order in accordance with Article L.121-21 of the Consumer Code.

Pieces must be returned in their original, unworn condition, with all accessories and tags undetached (custom pieces cannot be returned).

If you wish to return a pair of shoes to us, please do not use the shoe box as a package, otherwise the return cannot be accepted.

After 14 days, the return cannot be accepted. To do this, it is imperative to register your return request:

Send an email to contact.miloha@gmail.com indicating:

-Your name and order number
-The parts you wish to return
-The reason for return

You can then return the package to us with the carrier of your choice, please note that the return costs are your responsibility, to the following address:

Miloha
22 rue de Béconcelle
78910 Orgerus

RETURNS TO PICK-UP POINTS ARE NOT AUTHORIZED.

Please include a note inside your package specifying your order number.

Please keep proof of return of your package.

ARTICLE 7 - PAYMENTS

We accept payment by CB bank cards (Visa, Mastercard and American Express) as well as Paypal.

This information will be used by Miloha exclusively to enable the completion of your purchase or to issue refunds in the event of a possible return of products in accordance with the General Conditions of Sale present or in the event that it is necessary to prevent or report to the competent authorities the occurrence of fraud on the site. Miloha does not store any financial information on its servers or in its premises.

The order will be made inclusive of VAT. Prices reflect the VAT applicable on the day of the order. Any change in the applicable rate will be reflected in the product prices.

ARTICLE 8 - WARRANTIES, RESPONSIBILITIES & DISPUTES

Beyond any possible commercial guarantee, and in accordance with article 1641 et seq. of the Civil Code, the Customer benefits from the legal guarantee of hidden defects and the legal guarantee of conformity.

The Seller cannot be held responsible for damages resulting from improper use of the products sold.

The Seller cannot be held responsible for damages inherent to the use of the Site, in particular external intrusion, computer viruses, data leaks, etc.

The T&Cs are subject to French law.

The Buyer recalls the link to the European dispute resolution platform: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=FR.

ARTICLE 9 - INTELLECTUAL PROPERTY

The content of the Site is the property of the Seller. Any reproduction or reuse without the express authorization of the Seller is liable to legal action.

ARTICLE 10 - PRIVACY POLICY

Acceptance of the General Terms and Conditions by the Client implies acceptance of the privacy policy.